12/2/00

Dear David,

I am greatly enjoying my newly tight windows and wanted to write with thanks and feedback (mostly positive).

Basically your company’s work significantly exceeded my expectations. The windows are really tight, move smoothly and silently, yet look the same as ever (i.e. good). On our parlor floor the windows are very large (7 feet tall) and I had no idea how much noise they made rattling around until after they were reconditioned. The SILENCE is a totally unexpected benefit. Not only do they not rattle, but they transmit much less street noise. The difference is quite dramatic and has really increased my enjoyment of my home--it feels bright but snug now on a windy winter day like today. I also notice I no longer avoid having to open or close them. Again, I had not realized that each time I needed to do that, I sort of winced internally.

Part of the reason your work has exceeded my expectations is that when I got the quote I thought it was pretty high. So I was expecting to feel that I had paid a lot for what I got. I don’t. Not that it turned out to be a steal, but I feel good about the expenditure. I bought a lot more enjoyment than I thought I would. Nor would I "ever" want to do it myself!

So. thanks. Feel free to use this as a testimonial if you like; I would be happy to be a reference for windowrepair.com.


Best,
Charlie in Newton, MA
(Reference authentication on request)